Taxi88 Privacy Policy – User Data Protection

Taxi88 ("we", "Platform") takes our responsibility for protecting every user's personal data seriously. This Privacy Policy explains in detail how we manage the information you provide to us when using the website, mobile app, and all services operating under the taxi88 brand.

This document applies to all individuals who visit our website, register an account, make deposits or withdrawals, use the Taxi88 app, or interact with any of our services through any channel. By using the Taxi88 platform, you agree to the collection and use of your information as described in this policy.

We reference industry best practices and international data protection standards in formulating this policy to ensure your rights and privacy are always respected and fully protected.

To provide a secure, efficient, and personalised service to every user, Taxi88 collects various categories of information. Below is a summary of the data we collect and its purposes:

Taxi88 only collects and processes your personal data for legitimate and transparent purposes. We will not use your information for any other purpose without obtaining your consent beforehand. The following are the primary purposes of our data collection:

• Account Management: Securely create, verify, and maintain your user account on the taxi88 platform.
• Transaction Processing: Facilitate deposits, withdrawals, and all financial activities related to your account.
• Identity Verification (KYC): Meet legal requirements related to anti-money laundering and minimum age verification.
• Platform Security: Detect and prevent fraudulent activity, hacking attempts, or platform abuse.
• Customer Support: Resolve inquiries and complaints, and provide necessary technical assistance.
• Marketing Communications: Send promotional offers, bonuses, and updates — only if you have consented to receive such communications.
• Service Improvement: Analyze usage patterns to improve platform functionality and the overall user experience.
• Legal Compliance: Fulfill legal and regulatory obligations under our licensing jurisdiction.

Taxi88 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. However, in the course of operating the platform, we may share certain information with the following parties under limited and controlled circumstances:

• Payment Providers: FPX, DuitNow, Touch 'n Go eWallet, GrabPay, and Boost require certain transaction details to process your deposits and withdrawals.
• Game Providers: Third-party gaming companies that provide slots, live casino, and other games receive only the minimum data required to run your gaming session.
• Identity Verification Services: Trusted third-party KYC providers help us verify user identities in accordance with legal requirements.
• Analytics Providers: Anonymised usage data is shared with analytics platforms to help us understand usage patterns and improve the platform.
• Legal Authority: We will disclose required information when mandated by a court order, authority investigation, or valid legal requirement.

All third parties working with taxi88 are bound by strict data protection agreements and are only permitted to use your information for the specified purposes.

Your data security is taxi88's top priority. We implement multiple layers of technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse.

• 256-bit SSL/TLS Encryption: All communications between your browser and taxi88's servers are encrypted using bank-grade encryption technology.
• Two-Factor Authentication (2FA): We support 2FA for all account logins to provide an additional layer of security.
• 24/7 Monitoring: Our security system continuously monitors account activity to detect any anomalies or suspicious access attempts.
• Secure Server Infrastructure: Data is stored in data centres that comply with high-level physical and digital security standards.
• Internal Access Controls: Only staff with specific authorisation may access user data, and all access is logged for audit purposes.
• Regular Security Testing: Our platform undergoes regular penetration testing and security audits conducted by independent third parties.

Taxi88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how you use our platform to help us improve performance and stability.
• Functional Cookies: Store your preferences such as language, region, and display settings to deliver a more personalized experience.
• Analytics Cookies: Helps us understand traffic patterns and platform usage in aggregate, anonymized form.

You can manage cookies through your browser settings. However, disabling essential cookies may affect platform functionality. We recommend allowing at least essential cookies for the best experience on Taxi88.

Taxi88 respects your rights regarding personal data. You have the following rights, which you may exercise at any time by contacting our team:

Taxi88 retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable laws and regulations. The following are our data retention guidelines:

• Active Account Data: Retained for the duration your account is active, plus 7 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with anti-money laundering (AML) legal requirements.
• KYC Documents: Retained for 5 years after the business relationship ends, or longer if required by law.
• Customer Support Logs: Retained for 3 years for reference and service improvement purposes.
• Analytics Data: Anonymised usage data is retained for 2 years for platform trend analysis.
• Marketing Data: Retained until you withdraw consent or request deletion.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with our standard security procedures.

Taxi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. The latest version will always be published on this page with a clearly indicated update date at the top of the document.

For significant changes, we will notify you via an in-account notification or to your registered email address. Your continued use of the taxi88 platform after any changes are published will be considered your acceptance of the latest version of this policy.

We encourage you to review this page regularly to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the platform.
• Email: [email protected] — for written enquiries requiring official documentation.

We are committed to addressing every privacy-related enquiry seriously and within a reasonable timeframe. Your trust is the foundation of our relationship, and we will never take our data protection responsibilities lightly.